www204 Privacy Policy

1.Who We Are

www204 ("we," "us," "our") operates the online gaming platform accessible at www204.org, serving players across the Philippines. www204 is the data controller responsible for the personal data collected through the Platform. We are committed to protecting the privacy and security of all personal data entrusted to us by our players.

www204 operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and processes personal data in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR).

2.Data We Collect

www204 collects personal data through your interactions with the Platform, including during registration, account use, and customer support. The categories of personal data we collect include:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number, nationality	Account registration, KYC verification, age verification (21+)
Contact Data	Email address, mobile number, residential address	Account communication, support, regulatory compliance
Financial Data	GCash number, PayMaya/Maya account, bank account details, transaction history	Processing deposits and withdrawals, anti-money laundering compliance
Technical Data	IP address, device type, browser type, operating system, session data	Platform security, fraud prevention, service improvement
Usage Data	Games played, bet amounts, session duration, login history	Responsible gaming monitoring, platform improvement, regulatory reporting
Communications Data	Support chat transcripts, email correspondence	Customer support, dispute resolution, quality assurance

2.1 Data You Provide Directly. Most personal data is collected directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in promotions.

2.2 Data Collected Automatically. When you use the www204 Platform, we automatically collect certain technical and usage data through cookies, log files, and similar technologies. This data helps us maintain platform security, prevent fraud, and improve the user experience.

2.3 Data from Third Parties. www204 may receive personal data from third-party KYC verification providers, payment processors, and fraud prevention services in connection with the operation of your account. All such third parties are contractually required to handle your data in accordance with applicable privacy laws.

3.How We Use Your Data

www204 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your www204 account, including processing your registration and verifying your identity.
• KYC & Age Verification: To verify that you meet the 21+ age requirement and to comply with PAGCOR's Know Your Customer requirements.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya/Maya, debit card, and Philippine bank transfers.
• Regulatory Compliance: To comply with PAGCOR regulations, anti-money laundering (AML) obligations, and other applicable Philippine laws.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to enforce responsible gaming tools such as deposit limits and self-exclusion.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct on the Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance with your www204 account.
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and content of the www204 Platform.
• Marketing Communications: To send you information about www204 promotions, new games, and special offers, where you have consented to receive such communications or where we have a legitimate interest in doing so.

4.Legal Basis for Processing

www204 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing necessary to perform our contract with you — i.e., to operate your www204 account, process transactions, and provide gaming services.
• Legal Obligation: Processing required to comply with PAGCOR regulations, AML laws, tax obligations, and other applicable Philippine legal requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where our legitimate interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5.Data Sharing & Disclosure

5.1 No Sale of Personal Data. www204 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes.

5.2 Service Providers. www204 shares personal data with trusted third-party service providers who assist in operating the Platform, including:

• KYC and identity verification providers;
• Payment processors (GCash, PayMaya/Maya, InstaPay network banks);
• Fraud detection and security service providers;
• Cloud hosting and infrastructure providers;
• Customer support platform providers.

All service providers are bound by data processing agreements that require them to handle your data securely and only for the purposes specified by www204.

5.3 Regulatory Disclosure. www204 may disclose personal data to PAGCOR, the National Privacy Commission, law enforcement agencies, or other government authorities where required by applicable Philippine law or a valid legal order.

5.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of www204's business, personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6.Cookies & Tracking Technologies

6.1 What Are Cookies. Cookies are small text files placed on your device when you visit the www204 Platform. They help us recognize your device, remember your preferences, and analyze how the Platform is used.

6.2 Types of Cookies We Use.

• Essential Cookies: Required for the Platform to function. These cannot be disabled without affecting core functionality such as login sessions and security.
• Functional Cookies: Remember your preferences such as language settings and game lobby filters.
• Analytics Cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant promotional content about www204. These are only set with your consent.

6.3 Managing Cookies. You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the www204 Platform.

7.Data Retention

www204 retains personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide:

• Account data is retained for the duration of your account and for a minimum of five (5) years after account closure, as required by PAGCOR and AML regulations.
• Transaction records are retained for a minimum of five (5) years in compliance with Philippine financial regulations.
• KYC documents are retained for a minimum of five (5) years after the end of the business relationship.
• Support communications are retained for two (2) years for quality assurance and dispute resolution purposes.
• Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter.

When personal data is no longer required, www204 will securely delete or anonymize it in accordance with our data retention procedures.

8.Data Security8.Data Security

www204 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the www204 Platform;
• Encryption of sensitive data at rest, including financial data and government ID information;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the Platform infrastructure;
• Two-factor authentication options for player accounts;
• Continuous monitoring for suspicious activity and unauthorized access attempts.

While www204 takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, www204 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

9.Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by www204:

• Right to be Informed: The right to be informed of how your personal data is collected, used, and processed — as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data www204 holds about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) days in accordance with the DPA.

10.Children's Privacy

The www204 Platform is strictly intended for individuals who are at least twenty-one (21) years of age. www204 does not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on www204, please contact our support team immediately.

11.Third-Party Links

The www204 Platform does not contain links to third-party websites. This Privacy Policy applies solely to personal data collected and processed by www204 through the Platform at www204.org. www204 is not responsible for the privacy practices of any third-party services used in connection with payment processing or identity verification, though all such providers are contractually bound to handle your data in accordance with applicable privacy laws.

12.International Data Transfers

www204 primarily processes and stores personal data within the Philippines. Where personal data is transferred to service providers located outside the Philippines (for example, cloud infrastructure providers), www204 ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012 and the standards set by the National Privacy Commission.

13.Changes to This Policy

www204 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will notify registered players by email or through a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page. Your continued use of www204 following any update constitutes acceptance of the revised Privacy Policy.

14.Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by www204, please contact our Data Protection Officer:

• Email: [email protected] (plain text — not a clickable link)
• Support: Live chat available 24/7 on the www204 Platform
• Response time: We aim to respond to all data privacy inquiries within 5 business days and to formal data subject requests within 30 days.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with our response to your privacy concern.